cancellation policy

Right of revocation

You have the right to cancel this contract within fourteen days without giving any reasons.

The period of cancellation is fourteen days, starting from the day on which you or a third party named by you, who is not the carrier, took or has received the ordered products.

In order to make use of your right of withdrawal, you must inform us by sending us a message (e. g. a letter or e-mail) that you have decided to cancel this contract. You can use the attached sample form, which is not a required one.

Pink Ashes Shop
z. Hd. K. Schmidt
Im Witthausfeld 18
32602 Vlotho
Germany
E-Mail: retoure@pinkashes.com

Revocation consequences

If you cancel this contract, we will have to refund all payments we received from you, including delivery costs, if the products have been damaged during transport or an incorrect delivery has been made, immediately and at the latest within fourteen days from the day on which we have received notification of your cancellation of this contract. We will use the same payment method that you used in the original transaction for this repayment, unless something else has been agreed with you; in no case will you be charged for this repayment.

We have the right to refuse repayment until we receive the returned items or until you have proven that you have returned the items, whichever is sooner.

You must return or deliver the products to us without delay and in any case at the latest within fourteen days of the day on which you informed us about the cancellation of this contract. The period of time is guaranteed if you send the products before the end of the two weeks.

You have to pay the costs of returning the products.

Withdrawal form

Sample Cancellation Form
If you wish to cancel the contract, please fill out this form and send it back.

To:
Pink Ashes Shop
z. Hd. K. Schmidt
Im Witthausfeld 18
32602 Vlotho
Germany
E-Mail: retoure@pinkashes.com

I/we (*) agree to cancel the contract for the purchase of the following goods:

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Ordered on (*)/received on (*):

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Name of the consumer(s):

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Address of the consumer(s):

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Signature of the consumer(s) (only for communication on paper):

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Date:

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(*) Please remove non-applicable ones.