Terms and Conditions

General Terms and Conditions of PinkAshes. com

§1 Applicability to business owners and definitions of terms

The following General Terms and Conditions of Business shall apply to all deliveries between us and a consumer in the version valid at the time of the order.
A consumer is any person who makes a legal transaction for purposes that are predominantly not attributable to his commercial or independent business activity (§ 13 BGB).

§2 Conclusion of a contract, saving of the contract text

(1) The following terms and conditions apply to orders placed via our webshop www.pinkashes.com

(2) In case of the completion of the contract, the contract is effective:

Pink Ashes Shop
z. Hd. K. Schmidt
Im Witthausfeld 18
32602 Vlotho

VAT-IdNo.: 305/5204/3111
Bielefeld City Centre

(3) The presentation of the products in our webshop does not constitute a legally binding contractual offer by us, but is a non-binding invitation to the consumer to order these items. By placing an order for the products of interest, the consumer submits a binding offer to conclude a purchase contract.

(4) The following terms and conditions apply when an order is received in our webshop: The consumer submits a binding contract offer by successfully completing the order procedure provided for in our webshop.

The order process includes the following steps:

1) Selection of the products you are interested in
2) Clicking the “Add to cart” button to confirm your choice
3) Checking the information in the shopping cart
4) Clicking the “Proceed to checkout” button
5) Login to the webshop after registration or entering the existing login data (e-mail address and password)
6) Choosing the shipping method and confirming the terms and conditions
7) Repeat verification or correction of the entered data
8) Binding order placement by clicking the button “Place order”

Prior to the binding placement of the order, the buyer can return to the website where the customer’s details are displayed by pressing the “back”button in the browser he is using to check his details. Here you can correct incorrect entries or cancel the order process by closing the browser. We confirm the order immediately by an automatically generated e-mail (“Confirmation of the order at PinkAshes.com”). With this we accept your offer.

(5) Saving of the contract text for orders through our webshop
We save the contract text and send you the order data and our general terms and conditions by e-mail. You can also read the general terms and conditions at any time by visiting http://www.pinkashes.com/en/terms-and-conditions
Past orders can be found in “My Account” –> “Orders”.

§3 Prices, shipping costs, payment, date of payment

(1) The listed prices include value added tax and other price-related factors. In any case shipping costs will be added..

(2) The customer has the possibility to pay by bank transfer (prepayment) or PayPal.

(3) If the customer has chosen to pay by prepayment, he agrees to pay the purchase price immediately after the conclusion of the contract.

§4 Delivery

(1) As long as we have not specified this explicitly in the product description, all items offered by us are immediately available for shipping. Products produced according to the customer’s wishes are generally not part of this – they are made and shipped one to two weeks after receiving the payment. In all other cases, the items will be shipped within 2 working days at the latest. For prepayment, the period begins on the day after the bank transfer; for all other payment methods, on the day after the conclusion of the contract. If the time of delivery ends on a Saturday, Sunday or public holiday at the delivery destination, the period ends on the next working day.

(2) The risk of an accidental loss and the eventual damage to the item sold shall not be transferred to the buyer until the product has been handed over to the buyer, even if the item is purchased by mail order.

§5 Reservation of ownership

We retain the ownership of the products until the full price has been paid.

§6 Right of withdrawal of the customer as a consumer

Right of withdrawal for consumers

Customers are entitled to a right of withdrawal in accordance with the following provision, whereby this is any person who concludes a legal transaction for purposes that cannot be attributed primarily to their commercial or self-employed professional activity:

Cancellation policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reasons.

The period of cancellation is fourteen days, starting from the day on which you or a third party named by you, who is not the carrier, took or has received the products.

In order to make use of your right of withdrawal, you must inform us by sending us a message (e. g. a letter or e-mail) that you have decided to cancel this contract. You can use the attached sample form, which is not a required one.

Pink Ashes Shop
z. Hd. K. Schmidt
Im Witthausfeld 18
32602 Vlotho
E-Mail: retoure@pinkashes.com

Withdrawal consequences

If you cancel this contract, we will have to refund all payments we received from you, including delivery costs, if the products have been damaged during transport or an incorrect delivery has been made, immediately and at the latest within fourteen days from the day on which we have received notification of your cancellation of this contract. We will use the same payment method that you used in the original transaction for this repayment, unless something else has been agreed with you; in no case will you be charged for this repayment.

We have the right to refuse repayment until we receive the returned items or until you have proven that you have returned the items, whichever is sooner.

You must return or deliver the products to us without delay and in any case at the latest within fourteen days of the day on which you informed us about the cancellation of this contract. The period of time is guaranteed if you send the products before the end of the two weeks.

You have to pay the costs of returning the products.

§7 Withdrawal form

Sample Cancellation Form
If you wish to cancel the contract, please fill out this form and send it back.

Pink Ashes Shop
z. Hd. K. Schmidt
Im Witthausfeld 18
32602 Vlotho
E-Mail: retoure@pinkashes.com

I/we (*) agree to cancel the contract for the purchase of the following goods:


Ordered on (*)/received on (*):


Name of the consumer(s):


Address of the consumer(s):


Signature of the consumer(s) (only for communication on paper):




(*) Please remove non-applicable ones.

§8 Warranty

The legal warranty rules and regulations will be valid.

§9 Language of contract

Only German and English are available as contract languages.

Version of the GTC: October 2017